Executives need to invest in understanding the customer experience, according to this article. Business leaders should read this article as it highlights how executives can create a better customer journey and measure customer satisfaction. It also suggests ways that businesses can use data insights to improve the customer experience. Read the whole story here: https://hbr.org/2023/03/executives-need-to-invest-in-understanding-the-customer-experience #BusinessLeaders #CustomerExperience #DataInsights

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