This article discusses how artificial intelligence (AI) automation can be used to improve customer service response times for contact centers. Companies are increasingly using AI-driven technologies, such as natural language processing and machine learning, to quickly identify customer needs and route them to the right agents. This helps reduce wait times and increase customer satisfaction.
Anyone who works in or is interested in the customer experience industry should read this article. It provides an overview of how AI automation can help contact centers provide a better experience for their customers. #CustomerExperience #AIAutomation
Read the whole story here: https://www3.cxswire.com/customer-experience/connect-customer-service-resp