Observe.AI , the live conversation intelligence platform for contact centers, today announced the launch of its new Real-Time AI product suite – designed to help agents succeed at every customer interaction and boost productivity with live guidance, supervisor coaching, and automated actions for after-call work. Agents live at the heart of revenue generation and CX. Their behaviors and conversational proficiency directly influence business outcomes, from objection handling and upselling to nurturing loyalty. Agents who successfully adopt “advocacy” language and […]

Original: www.galvnews.com

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