The rise of AI agents is reshaping the workplace, with 92% of senior IT leaders planning to implement them in the next 18 months, according to Salesforce. AI agents, which autonomously execute complex tasks, could alleviate routine work, freeing employees for strategic roles. While businesses hope for increased efficiency, concerns over governance and worker displacement persist. The shift signals a major transformation for industries reliant on customer service and data management.
Read the whole story here: https://www.salesforce.com/news/stories/ai-agents-statistics/.
