Microsoft is escalating its AI push with new automated sales agents, taking direct aim at Salesforce’s dominance in customer relationship management. These AI-powered assistants promise to streamline sales processes, potentially redefining how businesses engage with customers. The move reflects Microsoft’s broader strategy to integrate AI deeply into enterprise software, signaling intensifying competition in a lucrative sector where efficiency and automation are increasingly paramount.
Read the whole story here: https://www.geekwire.com/2025/microsoft-unveils-ai-agents-for-sales-striking-back-at-salesforce/.