Automation in the workplace is nothing new — organizations have used it for centuries, points out Rajendra Prasad, global automation lead at Accenture and co-author of The Automation Advantage . In recent decades, companies have flocked to robotic process automation (RPA) as a way to streamline operations, reduce errors, and save money by automating routine business tasks. Now organizations are turning to intelligent automation to automate key business processes to boost revenues, operate more efficiently, and deliver exceptional customer […]
Original: www.computerworld.com