AI agents are advancing from simple automation tools to autonomous problem solvers, raising both excitement and concerns in the business world. Outreach, a sales execution platform, explores how these agents can handle complex workflows, improve efficiency, and reduce human error. The shift could reshape industries reliant on repetitive decision-making, such as sales and customer service, while also demanding new governance strategies.
Read the whole story here: https://www.outreach.io/resources/blog/ai-agent