AI agents are on the verge of reshaping digital interactions, but the gap between expectations and reality remains wide. A report examines whether these intelligent systems will live up to the hype by 2025. While businesses anticipate seamless automation and personalized assistance, challenges like trust, usability, and regulation could slow progress. This matters for companies investing in AI-driven customer service and employees adapting to automated workflows.
Read the whole story here: https://www.ibm.com/think/insights/ai-agents-2025-expectations-vs-reality.