Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an enterprise software company that excels at distinguishing behavioural signals in speech data with its proprietary deep learning technology. The company integrates Emotion AI in their communications with customers, using emotion and behaviour recognition to match each customer with the right agent to achieve better outcomes. Here The Fintech Times speaks to Rana about this technology and how AI is changing how banks communicate with customers. Rana […]

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